Shipping Policy

1. General Information

At Magnus Opto Systems, we are committed to ensuring a seamless delivery experience for our customers across India.. This Shipping Policy outlines the terms and conditions related to the shipment of orders placed through our website, www.magnusopto.com.

2. Shipping Locations

We ship across India, ensuring our customers receive their orders efficiently. Our products are shipped from our manufacturing and distribution centers in India to various locations.

3. Processing Time

Orders are typically processed within 2-5 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Custom or bulk orders may require additional processing time.

4. Estimated Delivery Time

Delivery times vary based on location and shipping method: Most orders are delivered within 7-10 business days, with a maximum timeframe of 2-3 weeks for remote areas. Note: Delivery times may be affected by unforeseen circumstances such as weather conditions, or logistical disruptions.

5. Shipping Charges

Shipping charges are calculated based on the weight, dimensions, and destination of the order.
The final shipping cost will be displayed at checkout.

6. Tracking Information

Once your order is shipped, you will receive an email with the tracking number and carrier details.
Customers can track their shipments through the logistics provider’s website.

7. Shipping Restrictions

Certain products may require special handling, including but not limited to:

Fragile or temperature-sensitive items
Regulatory or compliance-restricted products

For orders requiring special handling, we will communicate any additional shipping conditions before dispatch.t.

9. Damaged, Lost, or Delayed Shipments

Damaged Shipments: If your package arrives damaged, please contact us within 48 hours of receipt with photos and order details.
Lost Shipments: If your order is not received within the estimated timeframe, contact us, and we will coordinate with the courier to resolve the issue.
Delayed Shipments: While we strive to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances such as carrier disruptions, regulatory inspections, or force majeure events.

However, in case of significant delays, we will actively coordinate with the carrier to resolve the issue.. Magnus Opto Systems is not liable for shipments marked as ‘delivered’ by the courier service. However, we will assist in raising claims with the logistics provider.

10. Order Modifications & Cancellations

Orders can only be modified or canceled before they are processed for shipping. Once an order is dispatched, no changes can be made.
If you need to make changes, contact us as soon as possible, and we will do our best to assist.

11. Contact Information

For any shipping-related inquiries, please contact our customer support:

Email: info@magnusopto.com
Website: www.magnusopto.com

We appreciate your trust in Magnus Opto Systems and strive to provide you with the best shipping experience.